Frequently Asked Questions

  • As a trade professional, you’re invited to visit any of our partner showrooms nationwide. Simply contact us and we’ll connect you with the showroom nearest you to explore our collections in person.

  • Simply contact us and we’ll connect you with the nearest partner showroom to mail you samples.

  • Area rugs are available in any standard or custom size up to 13’2” wide. Broadloom is available in any length. No minimums. Runners and shaped rugs are available.

  • Our typical lead time is between 5-8 weeks. Rush orders are possible.

  • We’re proud to machine craft our rugs and broadloom in Scandinavia in Northern Europe. Combining tradition with quality to bring you exceptional, true Scandinavian-made products.

  • Yes, for spills we suggest cleaning with a solution of mild dish soap and water, then gently blotting with a clean, white cloth to absorb as much dirt as possible. For detailed care instructions, see our care and maintenance section.

  • Yes! Scandecor rugs and broadloom are hypoallergenic and designed to be safe for children, with durable fibers that resist shedding. They are also easy to clean and come with a professional soil repellent treatment, making them well-suited for any child spills or pet accidents.

  • An additional pad is not necessary since our backing provides a secure, non-skid surface that holds the rug in place. Our eco-friendly backing is crafted from a non-latex EVA polymer, designed to be both durable and sustainable. However, an additional rug pad is recommended for runners or for extra cushion and comfort.

  • Yes! Our rugs are designed for durability and are ideal for high-traffic areas like staircases. To see examples, visit our staircase gallery here. Wood fiber rugs are not recommended for stairs.

  • Absolutely! Our New Zealand wool and wood fiber rugs and broadloom are crafted to meet both commercial and residential quality standards, making them an excellent choice for hospitality and other high-traffic spaces.

  • We offer a variety of beautiful binding options, including chenille, cotton, and linen. All bindings, like our rugs, have soil repellent treatment included. For a seamless look, we can also serge the edges, ensuring a cohesive and modern finish.

  • Yes! All of our rugs and broadloom are finished with a natural soil-repellent treatment to help guard against stains. We recommend reapplying this treatment after each professional steam cleaning.

  • To keep your rug looking its best, we recommend a standard vacuum with no beater bar. Regular vacuuming is essential to preserve the longevity and elegance of your Scandecor rug.

  • Professional cleaning is typically recommended every 12 to 18 months. Keeping your rug clean helps maintain its beauty and extends its life. For more information, please refer to our care and maintenance section.

  • Absolutely! Our proprietary eco-friendly EVA backing is specially engineered for compatibility with radiant heating.

  • Each Scandecor rug is crafted using natural, renewable materials like New Zealand wool and recycled cotton, with production powered exclusively by wind and solar energy. For more on our eco-friendly practices, visit our Sustainability section.